I am recruiting for a Customer Service ASdministrator for my client who are a very well establised buisnes. The Customer Service Administrator will provide excellent customer service to all customers.

Duties

Polite and efficient handling of all customer complaints, concerns, and queries.
Keeping the complaints and discrepancies documented for tracking, monitoring and quality purposes.
Processing all customer returns which involve determining those for repair, credit, or replacement.
Handle repairs
Log all complaints, discrepancies and repair on CRM system
Answering incoming calls
Sales order processing.
Providing support to sales team as and when required
Provide customers with PODs
Resolving after sales queries, including late deliveries, shortages, damages, etc.
Process web orders